db54 Privacy Policy
Your personal information is completely safe at db54. We are committed to protecting your privacy through SSL encryption and strict data protection practices.
Introduction and Scope
db54 is a trusted online casino and sports betting platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy applies to the db54 website (https://db54.cam) and all services provided under it.
"Personal information" as used in this policy refers to all information that can directly or indirectly identify you — such as your name, address, email, mobile number, financial information, and other identity-related data.
Creating an account, logging in, or using any service on the db54 platform means you have read and accepted this privacy policy. This policy may be updated from time to time; when changes are made, the "Last Updated" date at the top of the page will be revised.
What Information We Collect
2.1 Registration and Account Information
When you open an account at db54, we collect the following information:
- Full name and date of birth (for age verification — minimum 21 years)
- Email address and mobile phone number
- Username and password (stored in encrypted form)
- Residential address and country
- Government-issued documents for identity verification (copy of national ID card or passport)
2.2 Financial and Transaction Information
During deposits, withdrawals, or any financial transaction, db54 processes the following information:
- bKash, Nagad, Rocket, Upay account numbers
- Transaction amount, date, and reference number
- Bank account details (if applicable)
db54 never stores your mobile banking PIN or card CVV number.
2.3 Automatically Collected Information
When you visit the db54 website, certain technical information is automatically recorded:
- IP address and device type
- Browser type and version
- Pages visited and session duration
- Referral URL and search terms
- Cookies and session identifiers
Purpose of Information Use
db54 uses the information it collects only for the following legitimate purposes:
3.1 Service Delivery and Operations
- For creating, verifying, and managing accounts
- To process deposits and withdrawals
- To keep gaming services active and to provide a personalized experience
- For managing bonuses, promotions, and VIP benefits
3.2 Security and Fraud Prevention
- To detect and prevent unauthorized access to accounts
- To comply with anti-money laundering (AML) regulations
- To prevent fraud, scams, and abuse
3.3 Customer Service and Communication
- To provide 24/7 live chat support
- To send account-related notifications
- To resolve your complaints and requests
3.4 Platform Development
- To analyze and improve the user experience
- To develop new features and services
- To identify and resolve technical issues
Information Sharing and Third Parties
db54 does not sell your personal information to any third party for commercial purposes. However, as part of service operations, limited information may be shared with certain trusted partners:
4.1 Payment Processors
Payment gateways such as bKash, Nagad, Rocket, and Upay receive the information necessary to complete transactions. These organizations operate under their own privacy policies.
4.2 Game Software Providers
Technical data from game sessions may be shared with game developers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others — solely to ensure fair gameplay.
4.3 Legal Obligations
db54 may be required to provide necessary information when legal authorities make lawful requests. In such cases, we always follow the applicable laws and regulations.
Data Security Measures
db54 has implemented industry-standard technical and organizational measures to protect your information:
5.1 Technical Security
- 256-bit SSL encryption — applied to all data transmissions
- Encrypted database storage
- Regular security audits and vulnerability assessments
- Firewall and intrusion detection systems
- Two-Factor Authentication support
5.2 Organizational Security
- Only authorized personnel may access personal information
- Regular data protection training for staff
- All data access logs are monitored and retained
- Rapid response plan in the event of a data breach
Even so, transmitting information over the internet is not entirely risk-free. db54 takes all reasonable precautions, but no platform can guarantee complete data security.
Cookies and Tracking Technology
The db54 website uses cookies and similar technologies. Cookies are small text files stored in your browser.
6.1 Types of Cookies
- Essential Cookies: Required for the website to function properly — login sessions, security tokens, and so on.
- Functional Cookies: Help remember your preferences — language, game settings, and so on.
- Analytical Cookies: Collect website usage statistics, which help improve the service.
6.2 Cookie Controls
You can disable cookies through your browser settings. However, disabling essential cookies may cause some db54 services to not function properly.
Data Retention Period
db54 retains your personal information only for as long as necessary. The general policy is as follows:
- Information for active accounts is retained for as long as the account remains open.
- Financial transaction records are kept for a defined period after account closure in accordance with regulatory requirements.
- Identity verification documents may be retained after account closure as required by applicable law.
- Once active requirements have ended, personal information is securely deleted or anonymized.
Your Rights
As a db54 user, you have the following rights over your own information:
8.1 Right to Access
You may request to view your personal information stored at db54 at any time. We will provide a complete report within a reasonable timeframe.
8.2 Right to Rectification
If any of your information is incorrect or incomplete, you may request a correction through your account settings or via customer support.
8.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may not be deletable due to legal or regulatory obligations.
8.4 Right to Object to Processing
You may object to the processing of your information for specific purposes. Such requests can be sent to [email protected].
Protection of Minors' Information
db54 is a platform for those aged 21 and above only. We do not knowingly collect information from anyone under the age of 21.
Age is verified during the registration process. If it becomes known that a minor's information was collected by mistake, db54 will immediately delete that information and close the associated account. Parents or guardians may contact us regarding this matter.
International Data Transfers
db54's servers and infrastructure may be located in various countries. Your information may be processed and stored on these servers. For such transfers, db54 ensures that adequate data protection measures are in place in the relevant country, or that contractual safeguards have been established.
Technical data from game sessions may also reach the servers of game software providers such as Pragmatic Play, Evolution Gaming, JILI, and others. These providers comply with international data protection standards.
Policy Changes
db54 reserves the right to change this privacy policy at any time. When changes are made:
- The "Last Updated" date at the top of the page will change.
- For significant changes, a notification may be sent to the registered email.
- Continued use of the platform after changes will be considered acceptance of the new policy.
Therefore, it is advised to visit this page regularly.
Contact & Complaint Resolution
If you have any questions, concerns, or complaints about this privacy policy, please contact db54 in the following ways:
- Email: [email protected]
- Live Chat: Support in Bengali is available 24/7
Our data protection team will review your request within a reasonable time and take appropriate action. We are committed to respecting the privacy of our users and handling their information responsibly.